Shipping policy

Overview
At Studio Us, we are committed to delivering orders safely and efficiently. This Shipping Policy explains our processing times, delivery methods, shipping conditions, and customer responsibilities. Please review this policy carefully before placing an order.

Contact Information
Trade Name: Studio Us
Address: 453 Carrier St NE Grand Rapids Michigan 49505 United States
Email: qarim840@gmail.com
Business Hours: Monday to Friday, 09:00 AM – 6:00 PM GMT
Order Cut-Off Time: 6:00 PM GMT

Processing Time
Standard Processing

Orders are processed within 1–3 business days after payment confirmation

Orders are processed Monday through Friday, excluding holidays

Processing time does not include shipping transit time

Order Cut-Off Time

Orders placed before 6:00 PM GMT may begin processing the same business day

Orders placed after the cut-off time will begin processing the next business day

Weekend orders are processed starting Monday

Factors Affecting Processing Time
Processing times may be delayed due to:

High order volume

Payment verification

Shipping carrier delays

Holidays or peak periods

Incorrect shipping information

Shipping Methods & Delivery
Domestic Shipping (United States)

Standard Shipping: 5–7 business days

Expedited Shipping: 3–5 business days

Express Shipping: 1–2 business days

Delivery estimates begin after the order has shipped.
International Shipping

International shipping may be available to selected countries

Estimated delivery time: 7–21 business days

Customs processing may cause delays

Customers are responsible for customs duties, taxes, and import fees

Shipping Costs

Shipping fees are calculated at checkout

Rates depend on package size, destination, and shipping method selected

Promotional free shipping may apply on eligible orders

Shipping Address
Customer Responsibility
Customers must provide complete and accurate shipping information during checkout.
Studio Us is not responsible for:

Incorrect addresses entered by customers

Lost shipments caused by address errors

Carrier-related delays

Address Changes
Please contact us immediately at qarim840@gmail.com if you need to change your shipping address. Changes may not be possible after processing begins.

Order Tracking

Tracking information may be provided once your order ships

Tracking updates may take up to 24 hours to appear

Damaged or Lost Packages
Damaged Shipments
If your package arrives damaged:

Keep all original packaging

Take clear photos of the damage

Lost Packages
If your package appears lost:

Confirm the shipping address

Contact the carrier

We may provide:

A replacement shipment, or

A refund at our discretion

Delivery Delays
Shipping timelines are estimates and not guaranteed. Delays caused by weather, holidays, customs, or shipping carriers are beyond our control.

Refused or Undeliverable Packages
Packages refused or returned as undeliverable may be subject to:

Return shipping fees

Non-refundable shipping charges

Refunds may be issued minus applicable fees.

Order Changes & Cancellations

Orders may only be changed before shipment

Orders cannot be canceled after shipment

Refused deliveries may result in additional charges

Limitation of Liability
Our liability is limited to the order value. We are not responsible for delays, customs issues, or incorrect shipping details provided by customers.

Policy Updates
Studio Us reserves the right to update this Shipping Policy at any time. Updates will be posted on our website with a revised effective date.

About Us
For any shipping-related questions, contact us:
Email: qarim840@gmail.com
Business Address:

453 Carrier St NE

Grand Rapids Michigan 49505

United States